Clients rely on our robust systems and secure infrastructure for on-going automated lifecycle communication programs that make it easy for customers to do business with them. Our cross-channel programs reduce servicing costs while improving loyalty and retention dramatically increasing lifetime customer value. Leverage the unique channel characteristics of voice, text, email and print to enhance your important service initiatives.
Looking to differentiate themselves from their competition and provide the highest level of customer convenience, this leading bank was looking for a vendor that could provide a highly customized automated messaging solution. They wished to empower their consumers to better manage their finances by delivering a variety of alerts & notifications pertaining to their account activity. In addition, they wanted to communicate over the customer’s preferred channel.
A multi-channel platform (voice, text email) was created that enables consumers to choose from over 100 alerts and set channel preferences for delivery. Messages are deployed 24/7/365 and we maintain a 3 second Service Level Agreement (SLA) for response time.
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“The Eagle:xm solution has allowed us to proactively fix issues and resolve problems which has improved our customer retention." -Vice President Marketing
Proactive communications keep customers feeling good about your brand and confident that they are receiving the best possible care throughout all phases of the business relationship.
Improve customer satisfaction by enabling customers to select their preferred content and receive the information they want over the channel they prefer.
Trigger based communications make it easy to keep customers engaged and encourages greater participation in your loyalty program.
Deliver the information they need, before they need it and you not only improve customer experience, but you reduce servicing and operations expense.
Timely communication is key when it comes to issues of security. Automating these processes and enabling customers to select their preferred channel assures optimal service level agreements are met.